One of the banes of physicians is the curbside consult. These are best handled
in the same way as a telephone call. A nonpatient who needs care should be
referred in a manner appropriate to the urgency of the presenting condition. If
the physician consults with a patient, appropriate records should be kept. With
one caveat, informal consultations should be documented in the same manner
as telephone calls. When a person telephones a physician, that person has
demonstrated a much greater level of concern than someone who just makes
conversation with a physician at a party. All telephone calls should be
documented, but it is not necessary to record every social conversation that
turns to a person’s medical condition. The physician should record substantive
discussions with existing patients in the patient’s medical record and any
consultations in which he or she recommended treatment or referred the
patient for evaluation of an emergent condition.